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Privacy Policy –
CT Customs

Last updated: [December 2025]

CT Customs (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK GDPR.

1. Information We Collect

We may collect personal information when you:

  • Contact us through our website

  • Request a quote or service

  • Purchase workwear printing, website development, VoIP systems, or any other services

  • Sign up for communication or updates

  • Provide information through contact forms or emails

The information may include:

  • Name

  • Email address

  • Phone number

  • Business details

  • Project and service requirements

  • Payment details (processed securely by third-party payment providers)

  • Website usage data (cookies, analytics, IP address)

2. How We Use Your Information

We use your personal information to:

  • Provide and manage our services

  • Communicate with you regarding enquiries, projects, and support

  • Set up or manage VoIP services on your behalf

  • Deliver website development, digital services, or printed products

  • Improve our website performance and user experience

  • Send updates or important service information (you can opt-out anytime)

  • Comply with legal or regulatory obligations

We do not sell or share your data with third parties for marketing purposes.

3. Legal Basis for Processing

We process your information based on:

  • Contractual necessity – to provide the services you request

  • Legitimate interests – improving our services, preventing fraud, and ensuring the website functions properly

  • Consent – for marketing communications

  • Legal obligations – record keeping, tax and accounting requirements

4. How Your Information Is Stored

Your information is stored securely within encrypted systems and protected from unauthorised access.
Data is retained only for as long as necessary for the purposes outlined in this policy or as required by UK law.

5. Sharing Your Information

We may share necessary information with trusted third parties, such as:

  • VoIP service providers (to manage your phone system setup)

  • Web hosting or domain service providers

  • Secure payment processors

  • Delivery companies (for workwear or printed items)

These parties only receive the information required to perform their role and must keep it confidential.

6. Cookies & Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics or Wix analytics) to:

  • Improve website functionality

  • Track site performance

  • Monitor visitor behaviour in anonymised form

You can manage or disable cookies via your browser settings.

7. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Request deletion of your data (in certain circumstances)

  • Object to or restrict processing

  • Withdraw consent for marketing at any time

  • Request transfer of your data

To exercise any rights, contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

CT Customs
Email: tom@ctcustoms.co.uk
 

9. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated date.

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