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​ACCESSIBILITY STATEMENT

CT Customs

Last updated: [DECEMBER 2025]

CT Customs is committed to making our website accessible to all users, including those with disabilities. We aim to provide a positive and inclusive online experience by ensuring our content is easy to navigate, understand, and interact with.

Our Commitment

We strive to follow recognised best practices and accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1, to ensure our website is:

  • Perceivable – content is presented in ways users can easily recognise

  • Operable – the website can be navigated by keyboard, mouse, or assistive technology

  • Understandable – information is clear and consistent

  • Robust – compatible with a variety of browsers and assistive tools

Accessibility Features

To support inclusive access, our website includes:

  • Clear, readable fonts

  • Good colour contrast across all pages

  • Keyboard-friendly navigation

  • Responsive design suitable for all screen sizes

  • Text alternatives for images where possible

  • Simple, structured layouts to support screen readers

  • Descriptive link and button labels

We continue to update and improve our site as new features and content are added.

Ongoing Improvements

Accessibility is an ongoing priority for CT Customs. We regularly review our website, update content, and aim to fix any issues identified during testing or user feedback.

If You Experience Any Difficulties

If you encounter any accessibility barriers while using our website, we want to hear from you.

Please contact us so we can resolve the issue as quickly as possible:

Email: [tom@ctcustoms.co.uk]

Please include details of the page or feature you were attempting to access and the nature of the difficulty.

Third-Party Content

Our website may link to or use services provided by third parties. While we aim to ensure accessibility across our full website, we cannot guarantee the accessibility of third-party content or platforms.

Feedback & Suggestions

We welcome suggestions on how we can improve accessibility further. If there's something that would make our site easier to use, please get in touch.

Accessibility adjustments on this site

We have adapted this site in accordance with WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, and have made the site accessible to the level of [A / AA / AAA - select relevant option]. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also:



    Used the Accessibility Wizard to find and fix potential accessibility issues


    Set the language of the site


    Set the content order of the site’s pages


    Defined clear heading structures on all of the site’s pages


    Added alternative text to images


    Implemented color combinations that meet the required color contrast


    Reduced the use of motion on the site


    Ensured all videos, audio, and files on the site are accessible

Declaration of partial compliance with the standard due to third-party content [only add if relevant]

The accessibility of certain pages on the site depend on contents that do not belong to CT Customs, and instead belong to [enter relevant third-party name]. The following pages are affected by this: [list the URLs of the pages]. We therefore declare partial compliance with the standard for these pages.

Accessibility arrangements in the organization [only add if relevant]

[Enter a description of the accessibility arrangements in the physical offices / branches of CT Customs. The description can include all current accessibility arrangements - starting from the beginning of the service (e.g., the parking lot and / or public transportation stations) to the end (such as the service desk, restaurant table, classroom etc.). It is also required to specify any additional accessibility arrangements, such as disabled services and their location, and accessibility accessories (e.g. in audio inductions and elevators) available for use]

Requests, issues, and suggestions

If you find an accessibility issue on our site, or if you require further assistance, you are welcome to contact us through our accessibility coordinator:

[Name of the accessibility coordinator]


[Telephone number of the accessibility coordinator]


[Email address of the accessibility coordinator]


[Enter any additional contact details if relevant / available]

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